These Terms Of Service (“Terms”) govern your use of ECHO SAGE LIMITED’s (“we,” “us,” “our”) website, services, and purchases of women’s dresses and shawls. By accessing our platform or placing an order, you agree to comply with these Terms, as well as our Privacy Policy and applicable laws (including Hong Kong’s consumer protection regulations). Please read carefully before engaging with our services.
1. Eligibility & Account Responsibilities
To use our services, you must be at least 18 years old or have parental/guardian consent. If you create an account, you are responsible for maintaining the confidentiality of your login credentials (e.g., password) and all activities linked to your account. You agree to notify us immediately of any unauthorized use of your account via [email protected]. We reserve the right to suspend or terminate accounts for fraudulent activity, violation of these Terms, or inactivity for 12+ consecutive months.
2. Order Placement & Confirmation
When you place an order, you submit a binding offer to purchase our products. We reserve the right to accept or reject orders at our discretion—for example, if products are out of stock, pricing contains errors, or we suspect fraudulent payment. An order is only confirmed once we send a written confirmation email (including your order number). We may cancel unconfirmed orders without notice and will refund any payments received for canceled orders within 3–5 business days.
Product descriptions (e.g., size, color, fabric) are accurate to the best of our knowledge, but slight variations may occur due to manufacturing or screen display differences. We do not guarantee that product colors on our website will match the physical item exactly.
3. Payment Terms
You agree to pay the full amount specified at checkout (including product prices, shipping fees, and applicable taxes/duties). We accept payments via credit cards (Visa, Mastercard), PayPal, Alipay, and UnionPay—all transactions are processed securely through PCI DSS-compliant providers. If your payment is declined, we will notify you, and your order may be delayed or canceled until payment is confirmed.
You are responsible for any additional fees imposed by your payment provider (e.g., foreign transaction fees) or local customs (e.g., import duties). We are not liable for payment disputes between you and your payment provider—please contact them directly for resolution.
4. Product Use & Intellectual Property
All products sold by us are for personal, non-commercial use only. You may not resell, distribute, or modify our dresses/shawls for commercial purposes without prior written permission.
Our website content (e.g., product photos, descriptions, logos, trademarks) is protected by intellectual property laws. You may not copy, reproduce, or use this content without our explicit consent. Unauthorized use may result in legal action.
5. Limitation of Liability
We shall not be liable for indirect, incidental, or consequential damages (e.g., lost profits, inconvenience) arising from your use of our services or products—including delays in delivery, product variations, or account issues—except where such liability is mandatory under applicable law (e.g., for personal injury caused by our negligence). Our total liability for any claim related to these Terms shall not exceed the total amount you paid for the relevant product or service.
We are not responsible for disruptions to our website or services caused by factors beyond our control (e.g., natural disasters, cyberattacks, third-party service outages).
6. Termination & Modification
We may terminate these Terms or your access to our services at any time for breach of these Terms. You may also terminate by closing your account and ceasing use of our platform.
We reserve the right to modify these Terms at any time. Updates will be posted on our website with a “Last Updated” date, and your continued use of our services after updates take effect constitutes acceptance of the revised Terms.
For questions about these Terms, contact our customer service team at [email protected] (9 AM–6 PM Hong Kong Time).