1. Where does ECHO SAGE LIMITED ship, and how long does delivery take?
We ship globally to most countries/regions. Delivery time varies: 3-5 business days for Hong Kong; 7-12 business days for Asia-Pacific; 10-18 business days for North America, Europe, and other regions. A tracking number will be sent once your order ships.
2. What is your return/exchange policy?
We accept returns/exchanges within 14 days of delivery, provided items are unused, with original tags and packaging. Custom orders (e.g., personalized sizes) are non-returnable. To start a request, contact our customer service with your order number.
3. How can I track my order?
After your order is dispatched, we’ll email a tracking link. You can also enter your order number and email on our “Track Order” page to check status.
4. What payment methods do you accept?
We support secure payments via credit cards (Visa, Mastercard), PayPal, Alipay, and UnionPay. All transactions are encrypted to protect your information.
5. Do you offer size guides for dresses and shawls?
Yes! A detailed size chart (with measurements in cm/inches) is available on each product page. If unsure, email our team with your measurements—we’re happy to recommend sizes.