shipping-delivery

Shipping & Delivery

At ECHO SAGE LIMITED, we are committed to providing reliable, transparent shipping services to our global customers, ensuring your carefully selected women’s dresses and shawls reach you in a timely and secure manner. As a Hong Kong-based e-commerce brand, we leverage the city’s strategic logistics network to connect with destinations across every continent—here’s everything you need to know about our shipping and delivery process.

1. Global Shipping Coverage

We ship to most countries and regions worldwide, including major markets in North America (U.S., Canada), Europe (U.K., France, Germany, Italy, Spain), Asia-Pacific (Japan, Australia, Singapore, South Korea), and select destinations in South America, Africa, and the Middle East. Please note that a small number of remote areas (e.g., some island territories or regions with restricted logistics) may require additional verification—you can check if your location is serviceable by entering your postal code at the checkout page. If your area is temporarily unavailable, our customer service team will notify you within 24 hours of your order placement.

2. Delivery Timeframes

Delivery times vary based on your location, and all estimates are calculated from the date your order is dispatched (not the date of purchase). We strive to process and ship all standard orders within 1–2 business days (excluding weekends and Hong Kong public holidays). Below are typical delivery windows for key regions:

  • Hong Kong: 3–5 business days via local courier (SF Express or Kerry Logistics).
  • Asia-Pacific: 7–12 business days. For example, orders to Tokyo (Japan) or Sydney (Australia) usually arrive in 8–10 days, while deliveries to Singapore may take 7–9 days.
  • North America: 10–18 business days. Shipments to the U.S. (e.g., New York, Los Angeles) and Canada (e.g., Toronto) typically clear customs within 2–3 days, with final delivery handled by local carriers like USPS or Canada Post.
  • Europe: 10–18 business days. Deliveries to major cities such as London (U.K.), Paris (France), or Berlin (Germany) often take 12–15 days, including customs processing.
  • Other Regions: 15–22 business days for destinations in South America, Africa, or the Middle East, depending on local logistics efficiency and customs procedures.

Please note that these are estimated times—unforeseen delays (e.g., customs inspections, extreme weather, or peak shipping seasons like Christmas) may extend delivery by 2–3 days. We will keep you updated if any delays occur.

3. Shipping Fees

Shipping fees are calculated based on your order weight, destination, and selected shipping method (standard or expedited). At checkout, you will see the exact shipping cost before completing your purchase.
Expedited shipping is available for urgent orders at an additional cost (typically 50% more than standard shipping), reducing delivery time by 3–5 days for most regions. To select expedited shipping, simply choose the option at checkout.

4. Order Tracking

Once your order is dispatched, we will send a confirmation email with a unique tracking number and a link to our “Track Order” page (accessible via our website). You can also track your shipment directly on the courier’s website (e.g., SF Express, DHL, or USPS) using the provided tracking number. Tracking information is updated daily, allowing you to monitor your package’s status from our warehouse in Hong Kong to your doorstep. If tracking shows no updates for more than 3 days, please contact our customer service team—we will investigate and resolve the issue promptly.

5. Customs & Duties

For international orders, customs duties, taxes, or import fees may be imposed by your local government. These charges are the responsibility of the recipient (not ECHO SAGE LIMITED) and vary by country/region. Before placing your order, we recommend checking your local customs authority’s guidelines to understand potential additional costs. If a package is returned to us due to unpaid duties, we will notify you, and you may choose to pay the outstanding fees for re-delivery or request a refund (minus original shipping costs).

If you have further questions about shipping or delivery, please reach out to our customer service team at [email protected]—we’re available 9 AM–6 PM (Hong Kong Time) to assist you.